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Cannot download instruments

Discussions related to Midi Quest 11 Pro, Midi Quest 11 and Midi Quest 11 Essentials
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drakepeterdrake

  • Posts: 1
  • Joined: Fri Dec 08, 2017 4:47 pm

Cannot download instruments

PostFri Dec 08, 2017 5:16 pm

Hi, I just pruchased MQ11.0.3, installed it on my Mac Pro tower running OSX 10.11.6. The activation code worked, and after a couple of tries I got the serial number to work as well. I restarted the computer, lauchned MQ, and was brought to the window to download an instrument. Every time I try it I get the same pop-up message:
File Error
Attempting to access the file:
Mac Os:Users:peterdrake:Documents\MQ11.SQ9
Caused the following error:
File creation error.

The order confirmation email came with a link to download 11.0.1. I instead downloaded 11.0.3 from the SQ web site. Thinking this might have been an error, I installed 11.0.1 over 11.0.3, but with the same results. In all instances, the program fully launches, as it had accepted my activation code and serial number.

Thanks for your help.
Peter
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Michael Lambie

  • Posts: 655
  • Joined: Tue Dec 10, 2013 6:04 am

Re: Cannot download instruments

PostTue Dec 19, 2017 8:05 am

Hello Peter, I think this has already been addressed with you via email but if it hasn't, the solution is exactly the same as the recent post "issue migrating to new mac". Just follow the solution laid out there any you'll be fine.
Michael Lambie
Sound Quest Inc.

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